Cancellation policy

Last Updated: August 24, 2026

OVERVIEW

At MAGIXX Design (https://magixx.design), we offer custom, made-to-order products. This cancellation policy outlines how you can manage or cancel specific types of purchases. Please note that because our products are individually produced upon order placement, cancellation options are limited.

For general information about returns and refunds, please see our Refund Policy.

1. SUBSCRIPTIONS

If you purchase a subscription with us, you'll receive repeat deliveries based on the subscription duration and frequency that you select.

Payment Details & Billing
Your payment details will be stored securely and you'll be charged for each delivery, unless you choose to pay in advance. Some subscriptions may auto-renew at the end of their duration.

Cancelling Your Subscription
You can cancel or change your subscription at any time. Simply visit your order confirmation email, which contains a link to manage your subscription. You can also contact our customer service team at support@magixx.design for assistance.

Once your subscription is cancelled, no further charges will be applied. However, orders that have already been processed and shipped cannot be cancelled.

Refunds on Subscriptions
For details on refunds related to cancelled subscriptions, please see our Refund Policy at https://magixx.design/pages/refund-policy.

2. PRE-ORDERS

When you purchase a pre-order, you are buying a product that is not yet in stock or is soon-to-be-available.

Payment Terms
Full payment is collected at checkout. Your payment method will be stored securely for processing and fulfillment.

Cancelling Pre-Orders
Pre-orders cannot be cancelled or refunded after full payment has been processed. Once your payment is received, your order will proceed to manufacturing immediately.

Please review your order details carefully before completing your purchase, as all sales are final.

If you have already placed a pre-order and wish to discuss your options, please contact our customer service team at support@magixx.design or use our Return & Exchange Portal at https://magixx.design/apps/return as soon as possible. We will only consider cancellation requests if the order has not yet entered production.

Refunds on Pre-Orders
Once a pre-order has been fulfilled and shipped, you cannot cancel the order. However, you may request a refund only if the item arrives defective, damaged, or incorrect, in accordance with our Refund Policy.

For more details on refunds and returns, please see our Refund Policy at https://magixx.design/pages/refund-policy.

3. TRY BEFORE YOU BUY

When you purchase a try before you buy item, we authorize your payment method before fulfilling the order. You will have a certain amount of time to decide if you want to keep the item, as specified at checkout.

Timeline
Once the specified time period has passed, if you have not returned the item, your payment method will be charged for the full amount.

Returning Try Before You Buy Items
If you decide not to keep the item within the specified time period, please contact our customer service team at support@magixx.design or use our Return & Exchange Portal at https://magixx.design/apps/return to arrange a return.

Please note that because our products are custom-made, returns and refunds are subject to our standard return conditions outlined in our Refund Policy.

For more details on returns and refunds, please see our Refund Policy at https://magixx.design/pages/refund-policy.

4. GENERAL CANCELLATION POLICY

Standard Orders
Orders cannot be modified or cancelled after placement. Once submitted, your order is processed immediately for shipment. This is because our products are custom, made-to-order items that are produced immediately upon order confirmation.

If you have placed a standard order and wish to discuss cancellation options before fulfillment, please contact us immediately at support@magixx.design.

Exceptions
We will consider cancellation requests only if:
• The order has not yet been manufactured or shipped
• The request is made within 24 hours of order placement

Contact us via our Return & Exchange Portal (https://magixx.design/apps/return) or email support@magixx.design.

5. CONTACT US

If you have any questions about this Cancellation Policy or need to manage your order, please contact us:

MAGIXX Design
by Nino Pischke
Lange Strasse 14
29451 Dannenberg
GERMANY

Email: support@magixx.design
Return & Exchange Portal: https://magixx.design/apps/return
Website: https://magixx.design