FAQ
FREQUENTLY ASKED QUESTIONS
Last Updated: August 24, 2026
WAREHOUSE LOCATION
Where are your products manufactured and shipped from?
Our goods are manufactured in the USA and shipped from warehouses within the country. Customers receive their orders directly from the warehouse.
ORDERS
How do I place an order?
Browse our products, add your favorites to the cart, and proceed to checkout to complete your purchase.
Can I modify or cancel my order after placing it?
Orders cannot be modified or cancelled after placement. Once submitted, your order is processed immediately for shipment.
How can I track my order?
Once your order is shipped, you'll receive a confirmation email with tracking details. The tracking number will be active within 24 hours.
PAYMENT
What payment methods do you accept?
We accept PayPal and all major credit cards for secure and fast checkout.
Is my payment information secure?
Absolutely. All transactions are encrypted and processed securely through PayPal and our payment processor.
RETURN & EXCHANGE
What is your return policy?
All sales are final. Our products are made-to-order and cannot be returned or refunded once ordered. Please review your selection carefully before completing your purchase.
Exceptions (for all products):
· Defective or Damaged Items: If you receive items that are defective or damaged, please report this within 14 days of receiving the item.
· Wrong Item Sent: If you receive an item different from the one you ordered, please notify our Customer Service within 14 days for a refund or exchange.
· Expired Products: If a product arrives in an expired condition, please report this to our Customer Service within 14 days for a potential refund or replacement.
If any of these situations apply to you, please reach out to our customer service:
Service Form: Contact
How do I request a return or exchange?
Please use our Return & Exchange Portal.
SHIPPING
Do you ship internationally?
We currently only ship within the USA. Our products are made and shipped from warehouses within the United States.
How long does delivery take?
3-10 business days.
How much does shipping cost?
All our products are shipped free of charge.
Can I insure my shipment?
Yes! You can add Shipment Protection at checkout, and the fee depends on your cart's total value.
What if my package is lost?
If your order hasn't arrived within the estimated timeframe, please contact us via the Contact form and we'll help resolve the issue.
If you've insured this shipment, you can file a claim through our Claim Center.
What if my package arrives damaged?
If the shipment packaging is damaged but the item(s) inside are intact, no action is required.
What if my product arrives damaged?
You can file a claim through our Shipment Protection. Provided that you have added Shipment Protection at checkout. Visit our Claim Center.
What if my shipment is incomplete?
Please contact customer service within 14 days of receiving the shipment: Contact form
SHIPPING PROTECTION
How can I protect my order during shipping?
You can add shipment protection at checkout. Simply activate it, and the protection fee will be added to your order.
What does shipment protection cover?
Lost deliveries — Package was not delivered.
Damaged items — Item arrives damaged.
Stolen deliveries — Package is stolen after delivery.
How much does shipment protection cost?
Protection fees are based on your order's total value and will be displayed at checkout before you complete your purchase.
How do I file a shipment protection claim?
To file a claim, visit our Claim Center.
We'll guide you through the process and work to resolve your issue quickly.
