Refund policy

Last Updated: August 24, 2026

OVERVIEW

At MAGIXX Design (https://magixx.design), all products are custom items individually produced upon order placement. Because every item is made specifically for each customer, ALL SALES ARE FINAL. We do not accept returns, exchanges, or order cancellations once an order has been placed, except in the limited cases described below.

Please double-check your order details (design, size, color, shipping address, etc.) carefully before completing your purchase.

1. EXCEPTIONS: DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

We will offer a replacement or refund if:
• The product arrives damaged
• There is a manufacturing defect
• The product arrives expired (for cosmetics, supplements, etc.)
• You receive the wrong item
• The shipment has been lost

If any of the above applies, please report the issue within 14 days of receiving your shipment through our Return & Exchange Portal (https://magixx.design/apps/return) and provide:

• Your order number
• A description of the issue
• Clear photos of the damaged, defective, or incorrect item

Once we verify the issue, we will arrange a replacement or refund at our discretion.

Important: Do not send back any product without prior confirmation through the Return & Exchange Portal. Do not send returns to the shipping address stated on your original parcel label.

2. NON-RETURNABLE ITEMS

The following items cannot be returned or refunded under any circumstances, except in cases of damage, defect, or incorrect delivery as described in Section 1:

• Custom or personalized products
• Supplements
• Coffee
• Beauty products
• Bodysuits
• Face masks
• Intimates/Lingerie
• Jewelry
• Swimwear
• Wholesale orders

3. SHIPMENT PROTECTION

For shipment protection claims, submit a claim via our Claim Center:
https://magixx.design/pages/file-a-claim

Please review the requirements in our Shipment Protection Policy:
https://magixx.design/pages/shipment-protection

4. REFUNDS

Once we receive and review your claim, we will notify you whether a refund has been approved.

If approved, you will be refunded to your original payment method within 14 business days. Please note that your bank or payment provider may require additional time to process and post the refund.

If more than 14 business days have passed since we approved your claim and you have not received your refund, please contact us at support@magixx.design.

5. LEGAL REQUIREMENTS BY REGION

In addition to this policy, applicable consumer protection laws of your jurisdiction may apply. Below is a summary for the United States:

United States

Custom or made-to-order items are considered custom goods and are not eligible for return under general consumer law unless defective, damaged, or not as described.

6. POLICY UPDATES

We reserve the right to modify this Refund Policy at any time. Changes will be effective upon posting on our website. Please check this page regularly for updates.

By placing an order, you agree to this Refund Policy.

7. CONTACT US

If you have any questions about this Refund Policy, please contact us:

MAGIXX Design
by Nino Pischke
Lange Strasse 14
29451 Dannenberg
GERMANY

Email: support@magixx.design
Return & Exchange Portal: https://magixx.design/apps/return
Website: https://magixx.design