Shipping policy

Last Updated: August 24, 2026

1. SHIPPING DESTINATIONS

We currently ship to the following countries:

• United States of America

Orders with shipping addresses outside the United States will not be processed.

Our products are manufactured in the USA and shipped from warehouses within the country.

2. SHIPPING RATES

Shipping is currently FREE for all orders.

We reserve the right to introduce shipping fees in the future. If shipping fees apply, costs will be calculated and displayed at checkout before you complete your purchase.


3. PROCESSING TIMES

All orders are processed within 2-5 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in your shipment, we will contact you via email.


4. ESTIMATED DELIVERY TIMES

Delivery times depend on your location:
• United States: 3-10 business days

Delivery times are estimates only and are not guaranteed. Delays may occur due to carrier issues, weather, or other factors beyond our control.

5. ORDER TRACKING

You will receive a Shipment Confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24 hours.

6. INCORRECT SHIPPING ADDRESS

It is your responsibility to ensure that the shipping address you enter is correct.

We do our best to speed up processing and shipping, so there is only a small window to correct an incorrect shipping address. Please contact us immediately at support@magixx.design if you need to change your address.

Orders returned to us as undeliverable due to incorrect shipping information may be subject to a restocking fee.

7. LOST OR DAMAGED SHIPMENTS

Lost Shipments

If your order does not arrive within the estimated delivery time, please contact us via our Return & Exchange Portal so we can investigate with the carrier:
https://magixx.design/apps/return

Damaged Shipments

If your order arrives damaged, please:

1. Save all packaging materials and damaged goods
2. Use our Return & Exchange Portal within 14 days of delivery
3. Attach photos of the damaged goods and packaging

Return & Exchange Portal: https://magixx.design/apps/return

We will work with you to resolve the issue. For full details on refunds and replacements, please see our Refund Policy.

Insured Shipments

For shipment protection claims, submit a claim via our Claim Center:
https://magixx.design/pages/file-a-claim

Please review the requirements in our Shipment Protection Policy:
https://magixx.design/pages/shipment-protection

8. OUT OF STOCK ITEMS

If an item in your order is out of stock, we will ship available items first and send remaining items when they are back in stock. We will notify you by email if this occurs.

9. CONTACT US

If you have questions about our Shipping Policy, please contact us:

MAGIXX Design
by Nino Pischke
Lange Strasse 14
29451 Dannenberg
GERMANY

Email: support@magixx.design
Website: https://magixx.design